We accept all major credit cards and debits cards. Items will be dispatched on receipt of full payment. For bespoke orders 50% is due at the time of the order and the balance due before delivery. All items will be invoiced in United Arab Emirates Dirhams unless otherwise agreed.
Shipping & Delivery
Items in stock will be delivered within 2-3 working days in the UAE and within 4 days in the rest of the Gulf region via courier. Delivery charge for the UAE is AED 16 for items 5kg and below. Delivery for the rest of the Gulf region the charge will be confirmed at check out. We need an exact delivery address and contact number for the courier, not a PO Box number. Deliveries will take place Saturday to Thursday 8:30am to 5:00pm. Bespoke items will be delivered via courier or our driver and you will be informed of your delivery charge and date for delivery by your J20sports sales coordinator. It’s important we have a mobile telephone number for you.
All items are subject to availability, bespoke orders will take between 8-12 weeks and we will communicate directly with you regarding your exact requirements. When we receive your order, we will email you to confirm availability and delivery. We reserve the right to refuse your order if we have noticed a product information or pricing error or if payment has not been authorised.
Description of Goods on Our Website
We endeavour to give a thorough and detailed description of all our items together with photographs. For Bespoke orders the more detail you can send us including pantone colour numbers will ensure more accuracy. Please refer to our on-line brochures for bespoke orders.
Our exclusive fabrics have been expertly engineered to meet the specific needs of the modern-day athlete, who demands apparel with the highest level of functionality, comfort and durability, combined with cutting edge designs. As such they have each been rigorously and thoroughly tested for their suitability and durability. We are therefore confident that you will not experience a fabric fault.
Refund & Exchanges
If you need to exchange your item return it to us unworn/unused and in its original packaging with tags attached, email email@example.com and notify them of your requirements this must be done within 14 days of receipt and we will send out a replacement or refund. If the item you require is not available we will contact you to ask you whether you would prefer a refund or to swap to a different item, if there is an alternative available. We can only accept returns which have been purchased directly from J20sports. If you have purchased a garment from another retailer, please return the garment to them. BESPOKE ITEMS ARE NON-RETURNABLE OR REFUNDABLE. Return postage costs are at the expense of the customer. We recommend that you use a recorded or signed for delivery for your item and retain the proof of postage, as lost parcels cannot be refunded.
Please email us at firstname.lastname@example.org if you would like to cancel your order. Bespoke orders cannot be cancelled once the 50% deposit has been paid.
Privacy & Security
The information you provide when you order from us is used to process your order, payment, returns and refunds and for dealing with accounts. Your telephone number allows us to contact you urgently if there is a problem with your order. We use a secure server and encryption software to protect the information you enter and to prevent it from being intercepted before it gets to our website. We follow strict procedures to ensure that your information is kept safe. Our cookies don’t contain personal information and are used to help make your experience on our website more simple and enjoyable. The only people who see the information we hold about you are those who need access to it for the performance of their job. We use full secure login and password controls on our system. J20sports does not hold any credit card information from any of our customers whether you pay us by bank transfer or through our payment gateway. You should contact your bank immediately if you think that your card has been used without your permission.
Please see our size guide for more information. Click here for Size Guide
Our garments are thoroughly tested to ensure durability, please refer to individual items for washing and care instructions. Fabric conditioner is not recommended, as it can reduce the performance of some of the technical fabrics we use. Avoid snagging by ensuring that any zips are fastened and that your garments are not washed with other items which have zips, sharp trims or Velcro. Ensure that you do not sit on rough or splintered seating, take care with the underside of wooden tables and ensure that the zips and velcro fastenings of the other garments you wear does not rub and cause damage.
If you feel your garments to have a fabric or manufacturing fault, please inform us immediately with as much information as possible including photo’s. Please email us before sending in your items and ensure the garments are clean. email@example.com