JESS items showing in stock are available for immediate delivery, please click on each image on the JESS page for
full information about the product.
All items are subject to availability, bespoke orders will take between
8-12 weeks and we will communicate directly with you regarding your exact requirements. When we receive your order,
we will email you to confirm availability and delivery. We reserve the right to refuse your order if we have noticed
a product information or pricing error or if payment has not been authorised.
JESS PE size samples are available at JESS Arabian Ranches School Reception between 8:30am -2:30pm Monday to Friday
all summer. Click here for
JESS size guide
Full Size Information click here
REFUND & EXCHANGE
If you need to exchange your item return it to us unworn/unused and in its original packaging with tags attached,
and notify them of your requirements this must be done within 14 days of receipt and we will send out a replacement
or refund. If the item you require is not available we will contact you to ask you whether you would prefer a refund
or to swap to a different item, if there is an alternative available. We can only accept returns which have been purchased
directly from J20sports. If you have purchased a garment from another retailer, please return the garment to them. BESPOKE
ITEMS ARE NON-RETURNABLE OR REFUNDABLE. Return postage costs are at the expense of the customer. We recommend that you use a
recorded or signed for delivery for your item and retain the proof of postage, as lost parcels cannot be refunded.
JESS customers can return items in the drop off boxes at the school reception please notify us via
Refund & Exchange
link before placing items in the box. This option is only available during school opening hours and not available in
holidays or weekends.
DESCRIPTION OF GOODS ON OUR WEBSITE
We endeavour to give a thorough and detailed description of all our items together with photographs. For Bespoke
orders the more detail you can send us including pantone colour numbers will ensure more accuracy. Please refer
to our on-line brochures for bespoke orders.
Our exclusive fabrics have been expertly engineered to meet the specific needs of the modern-day athlete, who
demands apparel with the highest level of functionality, comfort and durability, combined with cutting edge designs
. As such they have each been rigorously and thoroughly tested for their suitability and durability. We are therefore
confident that you will not experience a fabric fault.
Please email us at
if you would like to cancel your order. Bespoke orders cannot be cancelled once the 50% deposit has been paid.
PRIVACY & SECURITY
The information you provide when you order from us is used to process your order, payment, returns and refunds and for
dealing with accounts. Your telephone number allows us to contact you urgently if there is a problem with your order.
We use a secure server and encryption software to protect the information you enter and to prevent it from being intercepted
before it gets to our website. We follow strict procedures to ensure that your information is kept safe. Our cookies don’t contain
personal information and are used to help make your experience on our website more simple and enjoyable. The only people who see
the information we hold about you are those who need access to it for the performance of their job. We use full secure login and
password controls on our system.
J20sports does not hold any credit card information from any of our customers whether yo
u pay us by bank transfer or through our payment gateway. You should contact your bank immediately if you think that your card has
been used without your permission.
Our garments are thoroughly tested to ensure durability, please refer to individual items for washing and care
instructions. Fabric conditioner is not recommended, as it can reduce the performance of some of the technical fabrics
we use. Avoid snagging by ensuring that any zips are fastened and that your garments are not washed with other items
which have zips, sharp trims or Velcro. Ensure that you do not sit on rough or splintered seating, take care with the
underside of wooden tables and ensure that the zips and velcro fastenings of the other garments you wear does not rub
and cause damage.
If you feel your garments to have a fabric or manufacturing fault, please inform us immediately with as much
information as possible including photo’s. Please email us before sending in your items and ensure the garments are clean.